Where can I use my
card?
Once you have received your prepaid
Black History MasterCard card, you can make purchases
anywhere MasterCard debit cards are accepted. You can
also use it to access cash at millions of ATMs worldwide.
Click find ATM to locate an ATM near you.
 " width="10" height="9">
top of page
How do I use my card?
You use your card to make three types
of transactions:
1. Signature-based transactions- photo identification
and signature needed.
2. PIN-base transactions- 4 digit PIN code needed.
3. Online Purchases- verification code (found on back
of your card) needed.
 top
of page
How do I activate
my card?
To activate your card, log onto www.blackhistorycard.com,
select "Activate My Card," enter your card number and
password (sent to you by mail 2 days after your card
is sent). It's that easy. If you don't have computer
access, call 1-888-494-0043
top
of page
Does it cost anything
to use my card?
The cost for a Black History Card prepaid
account varies depending on the plan you choose. The
one-time $9.95 activation fee will be credited back
if you setup direct deposit to your account. Click pricing
and fees for complete details.
top
of page
How do I check my
balance?
From your cell phone
use: "BH BAL"[Last 4 of Card][PIN]. Online
go to www.BlackHistoryCard.COM --> "Manage My Card."
With every purchase, a text message with your balance
is sent to your cell phone.
top
of page
Is there a limit
on how much money I can withdraw?
You can withdraw up to $300 in cash
per day. There may be a fee for both domestic and international
ATM withdrawals (see pricing and fees). In addition,
each individual ATM location may impose an additional
surcharge. Qualifying customers who use direct deposit
may request an increase of this daily cash limit to
$500.
top
of page
Are there any limits to the amount of
money I can spend?
Your daily spending limit with your
prepaid MasterCard card is $2,500 for cash and purchases
combined ($1,000 for PIN-based transactions and $1,500
for Signature-based purchase transactions). Bill Pay
transactions do not count towards your daily spending
limit. For example, you can make a total of $2,500 in
purchases and a $1,000 Bill Payment (total $3,500) without
exceeding your daily spending limit.
top
of page
What do I
do if I haven't received my card?
Cards usually take 5-7 business days
to be delivered. Give us a call if you have not received
your card after 10 days.
top
of page
How long does it
take to replace a card?
Replacement cards will be delivered
5-7 business days after your request. You may request
to have your card expedited for a fee (see pricing and
fees) and it will be delivered in 3 business days.
top
of page
Can you tell me
when my card was mailed?
Yes. You can call us to find out the
actual date your prepaid MasterCard card was sent out.
top
of page
What do I do
if my card doesn't work?
First, check your balance to ensure
that you have enough money in your prepaid account to
cover both your purchase and any fees that may apply.
If you have enough money in your prepaid card account
and it is still not working, call us for further assistance.
top
of page
What do I do if
my card is about to expire?
We'll automatically send you a new card
to the address on file 1 month prior to the expiration
date. Please login and verify that your address is correct.
To update your address, please call us with the new
information.
top
of page
Who can use my card?
Your card is protected with a PIN code,
known only by you. If you share your PIN code with others,
they can use your card. You should not write or keep
your PIN with your card. If you believe that anyone
has gained unauthorized access to your PIN, you should
call us immediately.
top
of page
What is a PIN code?
A PIN code is a secret four-digit Personal
Identification Code that enables access to your prepaid
account. You will be prompted to create a PIN code when
activating your card.
top
of page
What happens if
I forgot my PIN code?
If you forget your PIN code, give us
a call so we can verify your information and we will
send your PIN code via mail.
top
of page
How do I change
the name on my card if it is spelled wrong?
If you receive your card and a mistake
is made on the spelling of your name, call us and we'll
be more than happy to correct the error.
top
of page
If I change
my name, how do I update my information and get a new
card?
If you have legally changed your name,
please call us and we'll assist you.
top
of page
What do I do if my card is lost or stolen?
If your card has been lost or stolen,
call us as soon as possible. Select the lost/stolen
option and you will be connected to a representative
who can assist you.
top
of page
Is my card account protected against
fraud?
Yes. With MasterCard's Zero Liability**
protection, you can shop wherever MasterCard is accepted
– risk free! You’re not liable for unauthorized
use on your card.
top
of page
Will I be charged
for calling the customer service number?
Your account comes with one free call
to an agent every month. After the one free call per
month, every additional call to an agent in a given
calendar month may result in a $2 charge per call to
your account. Remember, your account comes with free
access to your account information 24 hours a day, seven
days a week. Simply:
* Go Online
* Get a text message sent to your cell phone. Sign up
here
top
of page
**Conditions and exceptions apply.
|
