| TEXT
KEYWORD |
QUESTION/SERVICE |
ANSWER |
| BHUSE |
How/where
to use |
You
can make purchases anywhere MasterCard debit cards
are accepted, access cash from ATMs, signature-
based/PIN-base transactions, Online Purchases.
|
| BHACT |
Activation |
The
number to call for (Act.) is 888-494-0043 or go
online at www.blackhistorycard.com and click on
activate card. |
| BHCOST |
Cost
Of Activation |
Cost
of Activation $9.99 and either $4.95 or $9.95 per
month (depending upon your plan). See site for transaction
fees and pricing, click on “How it Works.” |
BHWITH
|
Withdrawal
limit |
You
can withdraw up to $300 in cash per day. For more
information check website. |
| BHNOCARD |
Have
not yet received card |
Cards
usually take 5-7 business days to be delivered.
Give us a call if you have not received your card
after 10 days. 888-494-0043 |
| BHREP |
How
to replace a card |
Replacement
cards delivered 5-7 business days after request.
You may request your card be expedited for a fee,
will be delivered in 3 business days. 888 494 0043 |
BHMAIL
|
Check
if card was mailed |
Yes.
You can call us to find out the actual date your
prepaid MasterCard card was sent out. 888-494-0043 |
| BHWRK |
Card
does not work |
1st
check your balance for available cash, if there
is enough money on your account for your purchase
and monthly fee give us a call at 888-494-0043. |
| BHEXPR |
Card
about to expire |
We'll
automatically send a new card to the address on
file 1 month prior to expiration date. Login and
verify your address is correct. To update please
call 888-494-0043. |
|
BHMYCRD
|
Can
someone else use my card |
Your
card can only be used by you and it's protected
with a secret pin-code that should not be given
to anyone else. For more info visit www.blackhistorycard.com |
| BHPIN |
What
is a pin |
A PIN code is a secret four-digit Personal Identification
Code that enables access to your prepaid account. |
| BHFRGT |
Forgot
my PIN |
If
you forget your PIN code, give us a call 888-494-0043
so we can verify your information and we will send
your PIN code via mail. |
BHPW
|
Forgot
my Password |
|
| BHNAME |
Name
misspelled |
If
you receive your card and a mistake is made on the
spelling of your name, call at 888-494-0043 us and
we'll be more than happy to correct the error. |
BHCHNG
|
Change
or update my info |
If
you have legally changed your name, please call
us at 888-494-0043 and we'll assist you. To up date
other info login to your account. www.blackhistorycard.com |
| BHLOST |
Lost
or stolen card |
If
your card has been lost or stolen, call us at 888-494-0043
as soon as possible. |
| BHFRD |
Protection
against fraud |
With
MasterCard's Zero Liability protection, you can
shop wherever MasterCard is accepted risk free!
You're not liable for unauthorized use on your card. |
BHCALL
|
What
is the charge for calling Customer Service?
|
You
will receive 1 free call each month and charged
$1 for each additional call during the month. |
| BHCS |
Customer
Service Contact |
We
are here to assist you, you are our number 1 priority.
Feel free to give us a call at: 888-494-0043. |
BHDAYSP
|
Daily
Spending Limits |
$2500
for pin based trans, $1,500 for signature trans.
Bill pay will not be included, with the daily limits. |
BHATM
|
Is
there an, ATM close by?
|
Enter
your ZIP plus your city. |
| BHLOAD |
Is
there a load center nearby? |
You
will need to save this short code (476368) as a
mobile contact under the name BHLOAD. Now you are
ready to find a location. Here is how it works.
Type in the text window (reload)(#)(your zip code)
press SEND. [It looks like this: reload#33281, then
press send] |
| BHDIR |
How
do I make a direct deposit? |
(Direct
deposit is free)1st go to the site and click on
How it Works, then look to the right of the screen
click on Direct Deposit under the heading Add Money
read all info and follow directions. |
BHCTOC
|
How
do I conduct a card-to-card transfer? |
Text:
BHTRANS (last 4 - from)(nickname)(amount)(5 digit
pw - from) |
| BHBAL |
What
is my remaining balance? |
|
| BHTCHRG |
What
are the transaction charges? |
1-
Monthly maintenance- $4.95 (standard plan); $9.95
(deluxe plan)
2- Bal from cell-free
3- Add money-free
4- Bill pay-$1.00
5- Online statement - free
6- ATM bal - $0.50
7 Signt and pin transactions-$0.75
8- Visit website for all fees |
BHDEP
|
I
made a deposit but don't see it |
Please
give us a call after 24 hrs. 888-494-0043 |
| BHCRED
|
I
returned merchandise when will my account be credited? |
Your
account will be credited in 3-5 business days. If
you do not see it in 5 days give us a call 888-494-0043. |
| BHTRANS
(last 4-from)(last 4-to) (amount)(5 digit pw -from)
|
Card
to card transfer |
Your
transaction is complete. |
| BHADDFR |
Can
I register for additional cards? |
We
don't issue additional cards unless it's a parent
ordering a card for their child between the age
of 13-17. Visit www.blackhistorycard.com to view
form online. |
| BHFAQHELP |
What
are the BHC text commands? Text to receive a list
of commands |
TEXT
BHCS=Customer service contact
BHFRGT=Forgot my PIN
BHWRK=Card does not work
BHWITH=Withdrawal limit
BHPIN=What is my PIN
BHCTOC=Card to Card Transfer
For more commands text BHFAQ2 |
| BHFAQ2 |
Second
list of commands |
BHCHNG=change
or update my info, BHLOST=Lost or Stolen Card, BHUSE=How/where
to use, BHACT=Activation, BHCOST=Cost of activation,
BHREP=How to replace card, For more commands text
BHFAQ3 |
| BHFAQ3 |
Third
list of commands |
BHMAIL=Check
if card was mailed, BHEXPR=Card about to expire,
BHCALL=Charge for calling Customer Service, BHDAYSP=Daily
Spending limits, BHTCHRG=Transaction charges, BHDEP=I
made a deposit but don't see it, For more commands
text BHFAQ4 |
| BHFAQ4 |
Fourth list of commands |
BHCRED=I
returned merchandise when will my account be credited,
BHADDFR=Can I register for additional cards, BHDIR=How
do I make a direct deposit, BHFRD=Protect against
fraud, BHNAME=Name misspelled, BHMYCRD=Can someone
else use my card, BHNOCARD=Have not yet received
card |
